Privacy Policy

Last updated: May 04, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to PMJ Jewels, the software program provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PMJ Jewels, 1-98/85/10, Plot No. 10, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana, India, 500081
• Country refers to: Telangana, India
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Phone number
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Cashfree Payment Gateway

Their Privacy Policy can be viewed at https://www.cashfree.com/privacypolicy/

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Cancellation Policy

Cancellation by PMJ

• There may be certain orders that PMJ cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order.
• Some reasons may include limitations on quantity available for purchase; errors in pricing or product information; issues identified by our fraud prevention systems or any other issue that PMJ Jewels considers valid for not accepting the order.
• We reserve the right to ask for additional information or documentation before accepting orders in certain cases.
• You will be notified, in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
• PMJ Jewels reserves the right to cancel any order where pricing or technical errors are identified, even after an order confirmation has been issued.
• Orders may be placed on hold for verification purposes. PMJ Jewels may contact you to confirm transaction details before processing the order.
• If delivery to your location becomes impossible due to courier or serviceability limitations, PMJ Jewels reserves the right to cancel the order and issue a full refund.
• PMJ Jewels may cancel suspicious or high-risk orders, including multiple orders placed using the same payment instrument, delivery address, or customer account.

Cancellation by Customer

• Once an order is placed, it can only be cancelled before it has been dispatched to the provided destination.
• Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode used for the transaction.
• Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
• Refunds are typically processed within 7–10 business days from the date of cancellation approval, subject to bank or payment gateway timelines.
• In cases where advance payments have been made for customised, personalised, engraved, or made-to-order jewellery, such advances are non-refundable.
• * We don't accept cancellation of the jewellery products that are customized, engraved, personalized or made to order
• NOTE: In the event that the amount has been deducted from your account, but the transaction has failed, we will refund the amount to your account at the earliest (upon confirmation on the bank side). For any assistance, you can call our Customer Care Centre at +91 80088 86888/+91 8008019281 or write to us at customer.care@pmjjewels.com.

Refunds & Cancellations

Refunds are subject to the terms and conditions applicable to the respective scheme. Cancellation-related refunds will only be initiated after the store has verified the account details and approved the cancellation request. In the event of a failed or incomplete transaction during payment, the deducted amount—if any—will be automatically refunded to the original mode of payment within 8-10 business working days, depending on the payment gateway and banking partners involved. Processing times may vary as per bank policies.

Terms and Conditions

Terms and conditions of use of pmj website, pmj android app, pmj iOS app and all pmj services (collectively referred to as the internet based platform or services).
Please read these terms of use carefully by accessing or using this internet based platform and the services provided through this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform or avail any services provided through this internet based platform.

1. General Terms of Use
• The domain name www.pmjjewels.com, an internet-based portal, the PMJ android app and iOS app, are owned and operated by M/s. PMJ Gems and Jewellers Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter referred to as "PMJ" or "We" or "Our" or "Us" or "Company"). The domain name and the mobile application are collectively referred to as the "Website".
• Your access or use of the Website, transacting on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use"), including the applicable policies which are incorporated herein by way of reference.
• These Terms of Use set out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy (which is hereby incorporated by reference herein), extends to both users, who visit the Website but do not transact business on the Website (hereinafter referred to as "You" or "Your" or "Customer", "Users" or "Guests") as well as users who are registered with by the Website to transact business on the Website (hereinafter referred to as "Members") on one part and PMJ on the other Part.
• By accessing, browsing or in any way transacting on the Website, or availing any Services, you signify Your agreement to be bound by these Terms of Use. By clicking on the "I Agree" button (where applicable), you acknowledge that you have read, understood, and agree to these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third-party website, you may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
• The Website is a platform that facilitates online purchase of Jewellery and other precious stones including Diamonds sold by M/s. PMJ Gems and Jewellers Private Limited and its associated Companies.
• PMJ reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.
• As a condition to Your use of the Website, you must be at least 18 (eighteen) years of age to create an account, make any purchase or otherwise engage in any transaction through the website. Minors may browse the Website for informational purposes only under the supervision of a parent or legal guardian, but all transactions must be carried out by individuals who are 18 (eighteen) years of age or older. By visiting the Website or accepting these Terms of Use, you represent and warrant to PMJ that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
• These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
• The Indian Contract Act, 1872 ("Contract Act");
• The (Indian) Information Technology Act, 2000 ("IT Act") and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 ("IG Guidelines");
• The Consumer Protection Act, 2019.
• PMJ authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website include information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains in-house content provided by PMJ including without limitation, text, copy, audio, videos, photographs, illustrations, graphics and other visuals ("PMJ Content"). The Content is the property of PMJ and is protected under copyright, trademark and other applicable law(s). You shall not modify the Content or reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for public or commercial purposes for data scraping or for personal gain without prior written permission from PMJ.
• Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
2. Eligibility for use of website and / or services
• For the purposes of availing the Services through the Website, You are required to obtain registration, in accordance with the procedure established by PMJ in this regard. As part of the registration process, PMJ may collect the following personal information from You:
• Name;
• User ID;
• Email address;
• Address (including country and ZIP/ postal code);
• Gender;
• Age;
• Phone number;
• Password chosen by the User; and
• Other details as You may voluntarily provide;
• Your personal information will be collected, stored, and processed in accordance with our Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023.
• Registration is only a one-time process and if the Member has previously registered, he/she shall login / sign into his/her account.
• The registration on or use/ access of the Website is only available to natural people, other than those who are "incompetent to contract" under the Contract Act. By registering, you confirm that you are at least 18 years old, competent to contract under applicable law, and authorized to use the Website. That is, people including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, you accept the terms of these Terms of Use and represent and warrant to PMJ that you are "competent to contract" under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
• A registered id can only be utilized by the person whose details have been provided and PMJ does not permit multiple people to share a single log in/ registration id. PMJ reserves the right to suspend or terminate accounts in case of unauthorized usage or misrepresentation.
• Organizations, companies, and businesses may not become registered members on the Website, unless authorised to do the same by Us or use the Website through individual members.
• You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify PMJ if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account with PMJ not liable for any unauthorised access caused due to your negligence.
• The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by PMJ for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, PMJ may allow authorized third parties to place or recognize a unique cookie on the Your browser. PMJ does not store personally identifiable information in the cookies.
3. Definitions
• "Jewellery" means Jewellery that is predesigned or Jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on "as is" basis.
• "Mounts" are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones. Members may select Mounts and diamonds separately to create customized Jewellery.
• "Loose Diamonds" are individual diamonds that may be purchased without being set on Mounts.
• "Undefined Terms": Any capitalized terms used but not expressly defined in these Terms of Use shall be interpreted in accordance with their plain and ordinary meaning under applicable law. In the event of ambiguity, such terms shall be construed in a manner consistent with the overall intent and purpose of these Terms of Use and in favor of enforceability.
4. Description of Services
• This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and Jewellery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use may differ for purchases for personal consumption and for investment purposes.
• This Website offers services for Members who wish to purchase diamonds / Jewellery for personal consumption, inclusive of, customized and readymade Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend potential buyers. Such recommendations are provided for informational purposes only and are not intended as financial advice. The Company disclaims any and all liability for any loss and / or damage arising from reliance on such recommendations.
• Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be held responsible or liable for any misunderstanding or claims arising out of such visual representations.
5. ORDERS - Retail Purchase
• Any Member who wishes to purchase an item from the Website can either:
• Add the selected item(s) directly to the shopping cart; or
• Customize Jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
• Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
• Call our trained consultants on [80088 86888] to place an order. The Member will receive the order form via email/ fax/ courier based on their convenience.
• In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase.
• Orders are normally considered complete only after full payment has been received by PMJ.
• To confirm the orders, PMJ may at its discretion, call up the Members who have placed orders through the Website and ask the Member a verification question. PMJ will confirm the order only after the verification question is answered by the Member.
• Once the purchase of item(s) is confirmed, PMJ:
• In the case of Loose Diamond or customised Jewellery - order for the diamond(s), set it on the Mount and deliver it to the Member; or
• In the case of Jewellery - order for the manufacture of the Jewellery and deliver it to the Member.
• In the case of Jewellery - order for the manufacture of the Jewellery and deliver it to the Member.
• Availability of Product
• PMJ may not own any of the diamonds and other products listed on the Website. In such cases, PMJ only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point in time.
• In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, PMJ will call the Member and suggest an alternate diamond. In case the Member chooses a new diamond, PMJ shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, PMJ shall refund the excess amount to the Member in the manner specified below in these Terms of Use.
• Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.
• All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendations of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis, and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service.
• Occasionally, data may be inaccurately displayed on the Website due to system errors. PMJ reserves the right to correct all errors when they do occur, and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and non-negotiable. If you have any questions, please do not hesitate to contact us at [ 80088 86888].
• No Offer Until Confirmation
• Placing an item in the shopping cart, receiving an order acknowledgment, or viewing prices on the Website shall not constitute an offer by PMJ to sell such product. An order shall be deemed accepted, and a binding contract formed, only upon PMJ's issuance of a written or electronic confirmation of the order after receipt of full payment and completion of any required verification procedures. PMJ reserves the right to refuse or cancel any order, in whole or in part, at any stage prior to confirmation, without any liability, if:
• the product becomes unavailable,
• there is a pricing or typographical error, or
• there are issues with payment authorization or compliance with applicable laws.
• In such cases, any amount paid by the Member shall be refunded in accordance with PMJ's refund policy.
6. Product Weight Variance
• The product weight mentioned on the website for Jewellery and mounts is approximate and may vary upon manufacture of the product. In case, the customer receives a product with a lower actual weight than the weight for which payment was made, the Company will refund the appropriate differential amount to the Customer in accordance with the refund policy.
• Jewellery and mounts manufactured by PMJ may have minor variations in weight due to the nature of the materials and manufacturing process. A weight variance of up to ±5% from the stated product weight on the Website shall be considered normal and shall not constitute a defect.
• Any variance beyond this tolerance limit shall be eligible for a proportionate refund of the differential amount paid by the Customer, in accordance with PMJ's refund policy.
7. Payment, Fees and Taxes
• Each Member is solely responsible for payment of all applicable taxes, duties, legal compliances, statutory registrations and reporting requirements. PMJ shall only be responsible for its own corporate income tax obligations and shall not be liable for any taxes or statutory obligations of the Member.
• All fees and charges mentioned on the Website are exclusive of applicable taxes. Members shall bear any applicable taxes in addition to the fees.
• PMJ reserves the right to modify the fee structure at any time by posting the revised fee structure on the Website which shall be considered as valid and binding communication to the Member.
• In order to process the payments, PMJ may require details of Member's bank account, credit/debit card number, or other necessary payment information. Such information will be collected and used in accordance with PMJ's Privacy Policy.
8. Payment Failure & Refunds
• In the event of a payment failure due to technical errors, network issues, or rejection by the payment gateway/bank, the order shall be deemed incomplete and will be processed only upon successful receipt of payment.
• If the payment is debited but the order cannot be processed for any reason, PMJ will initiate a refund of the amount received within 7–10 business days or as per applicable banking timelines.
• Refunds will be made only to the original mode of payment used by the Member. PMJ shall not be liable for any delays beyond its control, including delays by banks, payment gateways, or financial institutions.
• Any payment disputes must be reported to PMJ within 7 days of the transaction date for resolution.
9. Certifications
• Diamonds
• All Loose Diamonds (for both investment and retail purposes) and diamonds that are set in Jewellery will be accompanied by individual certificates. The certificate will be issued by an independent third-party certifying authority, and the details of the certificate will be mentioned at the time of purchase.
• Jewellery / Mounts
• The diamonds in the Jewellery / Mounts will not be individually certified unless expressly mentioned at the point of placing the order. The entire Jewellery will be certified either by an independent third-party certifying authority or by PMJ depending on the value of the Jewellery.
10. Usage of promo code issued by the Company
• PMJ reserves the right to refuse or cancel the usage of any promo code at its sole discretion and at any time. Promo codes that have expired shall not be accepted on the Website.
• PMJ may, at its discretion, request proof from the Member regarding the legitimate receipt and intended use of any promo code.
• Promo codes shall be applicable only on specific products, orders or dates as determined by PMJ and such applicability shall be at the sole discretion of PMJ.
• Promo codes shall be applicable only on specific products, orders, or dates as determined by PMJ, and such applicability shall be at the sole discretion of PMJ.
• Promo codes cannot be clubbed with any other special offers, discounts or promotions, unless explicitly permitted by PMJ in writing.
• For offline payments, promo codes shall be valid only if redeemed before the date of expiry of the respective promo code.
11. Convenants
• Covenanters for the purposes of these terms of use shall include all Users and Members accessing or using the website and/or Services.
• Each Covenanter expressly undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -
• belongs to another person and to which such Covenanter does not have any right;
• is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
• infringes any patent, trademark, copyright or other intellectual proprietary rights of any Third-Party;
• violates any law for the time being in force;
• impersonates another person;
• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
• is prohibited under applicable law(s) for the time being in force including the Indian Penal Code, 1860, as amended from time to time and rules made there under; and
• threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
• You are also prohibited from:
• violating or attempting to violate the integrity or security of the Website or any PMJ Content;
• transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by PMJ;
• intentionally submitting on the Website any incomplete, false or inaccurate information;
• making any unsolicited communications to other Covenanters;
• using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
• attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
• copying or duplicating in any manner any of the PMJ Content or other information available from the Website; and
• framing or hotlinking or deeplinking any PMJ Content.
• PMJ, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in this Clause 4, shall be entitled to disable such information that is in contravention of this Clause 4 or any provisions of these Terms of Use. PMJ shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
• In the event of any non-compliance with any applicable law(s), these Terms of Use or the Privacy Policy, PMJ reserves the right to immediately terminate the access or usage rights of the defaulting Covenanter and to remove any non-complaint consent or information without prior notice.
12. Liability
• PMJ shall not be responsible or liable in any manner to the Users or any Third-Party Service Providers (collectively referred to as the "Other Parties") for any losses, damage, injuries or expenses incurred by Other Parties as a result of any disclosures made by PMJ, where Other Parties have consented to such disclosures.
• The Services provided by PMJ or any of its licensors or providers or Third-Party Service Providers are provided "as is" and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). PMJ expressly disclaims all representations, warranties or guarantees, regarding Website or the Services. PMJ to the fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties' use or reliance upon the Website, the Services, the PMJ Content, Third-Party Content, representations and warranties made by the Other Parties on the Website or any loss arising out of the manner in which the Services have been rendered.
• The Website may be linked to the website of third parties and PMJ has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the Website. Inclusion of any link on the Website does not imply that PMJ endorses the linked website. Other Parties may use these links services at their own risk.
• PMJ shall not be responsible for the mishaps/missed services due to no service/no show from the Other Parties; PMJ shall not be responsible for any error in any of the services being provided by the Third-Party Service Providers.
• The listing of Third-Party Service Providers on the Website is based on numerous factors including Users' comments and feedback. In no event shall the Indemnified Parties (as defined herein below) be liable or responsible for the listing order of Third-Party Service Providers on the Website.
• To the maximum extent permitted by applicable law(s), PMJ, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers or employees ("Indemnified Parties"), shall not be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, or any other damages of any kind, arising from, or directly or indirectly related to, (i) the use of, or the inability to use, the Website or the content, materials and functions related thereto; (ii) User's provision of information via the Website; even if such Protected Entity has been advised of the possibility of such damages.
• In no event shall the Indemnified Parties be liable for, or in connection with, (i) the provision of, or failure to provide, all or any products or service by a Third-Party Service Provider to any User; or (ii) any comments or feedback given by any of the Users; or (ii) any content posted, transmitted, exchanged or received by or on behalf of any User, Third-Party Service Providers or other person on or through the Website.
• Even if PMJ or any Indemnified Party has been advised of the possibility of such damages, such liability shall remain disclaimed to the fullest extent permitted by law.
13. Indemnity
• You agree to defend, indemnify and hold harmless PMJ, its affiliates, the Indemnified Parties, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to (a) Covenanters access to or use of Website; (b) Covenanters violation of these Terms of Use or any applicable law(s); (c) Covenanters violation of any rights of another person/ entity, including infringement of their intellectual property rights; or (d) Covenanters conduct in connection with the Website.
14. Modification of Website
• PMJ reserves the right to modify, suspend or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice. Other Parties agree that PMJ shall not be liable for any modification, suspension or discontinuance of the Website, in whole or in part, or for any loss of data, business interruption, or any other consequences arising therefrom.
15. Intellectual Property Rights
• All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, images, designs, software, trademarks, service marks, trade names, and any other material or content ("Company IP"), except those expressly identified as belonging to the Other Parties, shall remain the sole and exclusive property of the Company.
• No part of the Company IP may be modified, copied, reproduced, republished, uploaded, posted, transmitted, distributed, sold, licensed, reverse-engineered, or otherwise exploited in any manner, in whole or in part, without the Company's prior written consent. Any unauthorized use shall constitute a violation of intellectual property laws and may result in civil and/or criminal liability.
16. Compliance of Applicable Law
• While communicating/ transacting with each other through the Website, the Other Parties shall always ensure strict compliance with all the provisions, rules and regulations of the applicable laws.
17. Termination
• Parties for the Purpose of these Terms of Use, "Parties" shall collectively mean the Other Parties and PMJ.
• The provisions of these Terms of Use shall continue to apply until terminated by either of the Party as set for below:
• In case of Other Parties wanting to terminate these Terms of Use, Other Parties may do so by closing their PMJ accounts for all the Services that they use.
• PMJ reserves the right to, either partly or fully, at any time, and with or without notice, terminate these Terms of Use against each of the Users or the Third-Party Service Providers or the Other Parties as a whole, if there is:
• Breach or intended breach of any applicable law(s), or the provisions of these Terms of Use or the terms of the Privacy Policy or any other terms, conditions, or policies that may be applicable to the Other Parties from time to time; or
• PMJ is unable to verify or authenticate any information provided to PMJ by Other Party(s); or
• PMJ believes, in its sole discretion, that Other Party(s) actions may cause legal liability for PMJ (or any of its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives); or
• Requirement to do so by law; or
• If Other Party(s) fail to provide (or revoke) the consents necessary or desirable for PMJ to provide the Services; or
• Provision of the Services is in PMJ's opinion, no longer commercially viable; or
• PMJ decides to discontinue, in part or in full, with or without reason, access to the Website or the Services.
• PMJ may also terminate or suspend (temporarily or permanently) all or a portion of Other Party(s) account or access to the Services, with or without reason. Such termination or suspension of Other Party(s) account may include: (i) removal of access to all offerings within the Website or Services; and (ii) barring from further use or access of the Website or Services.
• Once terminated or suspended (temporarily or permanently), Other Party(s) may not use the Website under the same account, a different account or re-register under a new account.
• Upon any termination of these Terms of Use, PMJ may, unless prohibited by law, delete all of Other Party(s) data in its systems or otherwise in its possession or under its control, including but not limited to Other Party(s) personal information, log-in ID and password, order details (including any prescriptions uploaded) and all related information.
• The right to terminate/ suspend is in addition to, and without prejudice to, PMJ's right to initiate appropriate legal action against the Other Party(s), in accordance with applicable law.
18. Force Majeure
• Neither Party shall be liable for any loss or damage caused as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of a Party), or any other delay or default or deficiency or failure which arises from causes beyond a Party's reasonable control ("Force Majeure Event"). In the event of any Force Majeure Event arising, a Party, depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the Other Party(s) of the facts which constitute the Force Majeure Event.
19. Governing law and dispute resolution
• These Terms of Use and any contractual obligations between the Parties shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
• Any disputes arising out of or in connection with the access to, or use of, the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at Hyderabad, India.
• All disputes shall be resolved through arbitration in Hyderabad, in English, by a sole arbitrator appointed by PMJ in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitral award shall be final and binding on the Parties.
20. Survival
• Notwithstanding the termination or expiration of these Terms of Use, any provisions which by their nature are intended to survive, including but not limited to those relating to Covenants, Liability, Indemnity, Intellectual Property Rights, Governing Law and Dispute Resolution, and any other obligations which expressly or by implication survive termination, shall continue to remain in full force and effect.
21. Severability
• If any provision of these Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.
22. Waiver
• No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by PMJ. Any consent by PMJ to, or a waiver by PMJ of any breach by Other Parties, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
23. Headings
• The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of these Terms of Use.
24. Contact Information
• If any Other Party(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at customer.care@pmjjewels.com. If any Other Party(s) has any questions concerning PMJ, the Website, these Terms of Use, or anything related to any of the foregoing, PMJ can be reached at the following email address.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: customer.care@pmjjewels.com
• By visiting this page on our website: https://www.pmjjewels.com